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IT support
Managed IT support
Proactive help desk, device care, monitoring and security for growing teams.
Provided byAds Media AgencyPreferred technology partnerA complete, reviewable engagement
Best suited to: Teams of 5–100 people that need dependable support without a full internal IT department.
Remote help desk
Device monitoring and patching
Microsoft 365 administration
Endpoint security coordination
User onboarding and offboarding
Quarterly technology review
Usually scoped separately
Licences, hardware, major projects, after-hours coverage and on-site travel depend on the selected service level.
Four clear stages
- 1
Inventory users, devices, systems and risks.
- 2
Agree coverage, response targets and responsibilities.
- 3
Onboard devices and document the environment.
- 4
Support users and review trends each quarter.
Before you commit
Is support unlimited?
The proposal states included channels, hours, response targets and any fair-use or project exclusions.
Can you work with an internal IT person?
Yes. Co-managed scopes can divide help desk, infrastructure, security and project responsibilities.